Privacy Policy

Information Collection

We collect various types of information in connection with the services we provide. This includes:

When you visit our website or use our services, we may collect information that you voluntarily provide to us through our contact forms, quote request forms, newsletter subscriptions, and catalog download requests. This includes personal identifiers such as your full name, email address, phone number, company name, job title, country of residence, and the specific products or services you are interested in. We also collect technical information automatically when you browse our site, including your IP address, browser type, operating system, referring URLs, device type, and pages visited. This technical data helps us understand how visitors interact with our website and allows us to improve your browsing experience.

• •Information you provide directly to us through our contact form, such as your first name, last name, company name, phone number, country, and the products you are interested in.
• •Information we collect when you download our product catalog, including your email address.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. All data collection is performed transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European partners and clients.

Use of Information

We use the information we collect to:

The information we collect is used exclusively for business purposes related to our agricultural export operations. We process your data to respond to inquiries about our products and services, prepare and send customized quotes for bulk produce orders, manage and fulfill orders including logistics coordination and shipping documentation, send relevant updates about seasonal availability, new products, and market trends, improve our website functionality and user experience through analytics, comply with legal obligations and regulatory requirements related to international agricultural trade, and protect our business against fraudulent or unauthorized activities. We retain your personal data only for as long as necessary to fulfill these purposes, typically for the duration of our business relationship plus a reasonable period thereafter to comply with legal retention requirements.

• •Provide, maintain, and improve our services.
• •Understand and analyze how you use our services.
• •Communicate with you about our products, services, and offers.
• •Respond to your inquiries and provide customer support.

Data Storage

All collected information is securely stored in our Firebase database. We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Your personal data is stored securely on Firebase servers located in the European Union and the United States, both of which maintain adequate data protection standards as determined by the European Commission. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including encryption in transit using TLS protocols, access controls and authentication mechanisms, regular security audits and vulnerability assessments, and limited access to personal data on a need-to-know basis. Data retention periods vary by type: contact form inquiries are retained for 24 months, quote requests and order-related data for the duration of our business relationship plus 60 months, and analytics data in anonymized form indefinitely.

Your Rights

You have the right to:

• •Access, correct, or delete your personal information.
• •Object to or restrict the processing of your information.
• •Withdraw your consent at any time.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at info@the3rocks.com